Careers at AMIA

Corporate Sales Manager

The American Medical Informatics Association (AMIA) is seeking an experienced sales manager to manage the day-to-day sales and operations of AMIA’s corporate member program. This is an excellent opportunity for an up-and-coming sales professional with a proven record of closing deals and an interest in ultimately leading a non-profit sales team/department/book of business.  Responsibilities include corporate membership sales, serving as the point of contact for corporate members and sponsorship development for AMIA’s many education, training and capital-intensive projects.  The sales manager is responsible for the management of all corporate membership program deliverables including marketing, communications and outreach content, and associated sponsorship products, events, and services. This individual will ensure that deliverables, work plans, meetings, filings, etc. are handled accurately, on time and within budget, and they will interact regularly with staff and may serve as AMIA’s liaison to various committees, collaborative project teams and outside organizations.

We are seeking a resourceful problem-solver with vision and strong analytical skills; someone who is collaborative and also detail-oriented. Three or more years of progressive sales experience is required, with strong preference given to sales experience in a non-profit setting. An interest in healthcare, health information technology or informatics is highly desired.

General Responsibilities:

  • Articulate and position corporate membership to key decision makers both inside and outside the organization
  • Consistently meet and exceed corporate membership sales goals
  • Maintain and develop a corporate membership pipeline to identify opportunities to achieve corporate membership sales goals
  • Manage the delivery of all day-to-day corporate membership functions and activities
  • Serve as the point of contact for corporate members
  • Implement effective sales closing techniques
  • Demonstrate and promote excellence in member service including the development and implementation of strategies for maintaining regular and meaningful contact with corporate members
  • Develop and manage the long-term strategy for AMIA’s corporate member recruitment strategy and review with senior management
  • Collaborate with staff to support AMIA’s web presence and processes to ensure smooth functioning of all corporate member facing functions and pages
  • Develop, implement and manage corporate membership tracking measures and report on such measures regularly to senior management
  • Create and administer the corporate membership operating budget
  • Incorporate best practices into corporate member services
  • Participate in the crafting and submission of proposals, grant applications, contractor agreements and related documents

Skills:

  • Thorough understanding of corporate member services in non-profit member focused organizations
  • An unparalleled commitment to member service
  • Agility and inclination to advance complex projects and to solve problems in a collaborative mode
  • Strong writing and verbal communication skills
  • Relationship builder with flexibility, finesse, and humor
  • Positions discussions related to corporate membership at the strategic and tactical level
  • Ability to work in tandem with executive level management to explore and plan for strategic initiatives that can be championed through corporate development
  • Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget
  • Knowledge of non-profit/mission-driven organizations

Qualifications:

  • Education – College degree required; advanced degree preferred
  • Knowledge – Thorough understanding of sales and development functions
  • Work Experience – 3+ years solid experience in corporate member sales in a non-profit environment
  • An interest in healthcare, health information technology or informatics is highly desired
  • Conditions – Must be able to travel occasionally

AMIA is pleased to offer benefits that include fully paid medical, dental, vision, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. Qualified candidates should respond with a resume, a letter outlining your experience working in a similar position and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line.  No telephone calls will be accepted.


Executive Assistant

The American Medical Informatics Association (AMIA) is seeking an experienced Executive Assistant to provide the first point of contact for members, staff, and others who interact with AMIA’s President and Chief Executive Officer.  The executive assistant provides administrative support and maintains a high degree of visibility with AMIA board members and other key members.  The executive assistant also manages and coordinates the activities the President and CEO in accordance with budgets, policies, and goals of AMIA.  Responsibilities include coordinating the President and CEO’s calendar, travel expenses, correspondence with AMIA leaders and partners, managing meeting agendas and details, day-to-day activities, and key initiatives and projects for the President and CEO.  Demonstrated proficiency in supporting a busy executive is essential.

Key Responsibilities:

  • Provide administrative support to AMIA’s President and CEO (monitor correspondence, greet visitors, prepare reports, create, maintain and improve functionality of systems to ensure an organized administrative environment, and proactively support improvements for management efficiencies)
  • Support AMIA staff related to their need for interaction and consultation with the President and CEO
  • Provide a positive experience when interacting with members and others; connect constituencies as  reasonable
  • Be knowledgeable about AMIA policies and procedures that support the President and CEO’s functions  including AMIA’s travel and budget policies, conflict of interest and code of conduct
  • Maintain internal controls and safeguards for receipt of revenue, expenses, and accurate documentation
  • Develop meeting agendas, prepare minutes as assigned and follow-up on task lists for the President and  CEO
  • Maintain all of the requisite detail related to the President and CEO’s calendar, make complex travel  arrangements, prepare itineraries and triage meeting requests
  • Prepare general correspondence and maintain files; read and edit appropriate material as directed
  • Serve and communicate as AMIA’s inter-organizational liaison for specific strategic groups
  • Participate in the development of the annual budget for the President and CEO’s travel and maintain  yearly travel schedule
  • Produce a schedule of onsite events for the President and CEO at AMIA meetings and conferences and  manage competing priorities
  • Assist the President and CEO in managing projects and initiatives as requested

Required Education, Experience and Skills:

  • An understanding of non-profit member focused organizations and a high degree of awareness of the value, purpose, culture and mission of not-for-profit organizations
  • Exceptional attention to detail and highly organized
  • 5+ years solid experience supporting a busy executive preferably in a service-driven membership organization
  • Project coordination experience
  • Maturity and confidence to interact with AMIA’s most senior leaders
  • Demonstrated ability to work effectively in a customer focused, team-oriented environment
  • Creative and strategic thinker with a strong intellect and proactive style; ability to exhibit diplomacy, tact and remain calm while still advancing tasks
  • Excellent written and oral communication skills
  • Education – College degree required
  • Technical Skills –Exceptional MS office skills including Outlook, Excel, PowerPoint and the use of other technologies for managing schedules (e.g. Doodle, mobile devices)

AMIA is pleased to offer benefits that include fully paid medical, dental, vision, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. Qualified candidates should respond with a resume, a letter outlining your experience working in a similar position and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified candidates who are local to the DC metro area will be contacted for interviews. No telephone calls will be accepted.


Membership Marketing/Community Engagement Specialist

The American Medical Informatics Association (AMIA) is seeking a Membership Marketing/Community Engagement Specialist to support member engagement activities, develop marketing messages, respond to member inquiries and manage multiple projects at once.  The Specialist is responsible for administering several key membership processes impacting membership retention and to provide high-quality customer service to all members and potential members of AMIA.  This position will report to the Director of Marketing and Communications and serves as a primary contact for the Association’s member communities, executes member marketing campaigns designed to improve member retention and engagement, and helps maintain the database.  Additional duties will include database management and data integrity efforts.  Other administrative, communications, and annual meeting related projects as assigned.

Responsibilities

Community Engagement

  • Help develop and implement a community engagement plan; serve as online community oversight/community moderator
  • Manage Working Group/Communities/Sections volunteer leader relationships, conference calls, monitor Working Group activity, address member inquiries and concerns
  • Network with members and identify champions for programmatic engagement
  • Contribute member focused items to AMIA’s weekly newsletter, AMIA Insider and social media
  • Liaison to Education department staff to fully understand member benefits available through education and ensure effective member communication regarding benefits
  • Liaison to the Education department staff to source content and speakers for the regular development, promotion and presentation of Working Group generated webinars.

Retention

  • Manage and execute MemberConnect marketing campaigns designed to improve member retention and engagement
  • Manage “new member on-boarding” efforts in the first year lifecycle, through renewal
  • Manage and execute Friends of AMIA marketing campaigns targeted at lapsed members, non-member meeting attendees and other prospective member lists.

Database Management

  • Identify, analyze and report on metrics to monitor membership growth, trends and financial results to support decision-making and strategic planning.
  • Work with Member Services and Marketing Directors on membership reports and creating queries for segmented email marketing
  • Manage data integrity efforts and assist with data analysis working collaboratively with team members to identify membership trends.
  • Process membership when Member Services Representative is unavailable (Cross trained)
  • Research of member and chapter inquiries related to membership processing

Required Skills

  • Four year college degree preferred or equivalent education and work experience
  • Minimum of 5 years of membership marketing for an individual membership organization
  • Strong organizational, administrative, project management skills
  • Understanding of association member services functions
  • Competency with association management database software (Avectra, NetForum, or IMIS;  Netforum preferred), social media and e-communication tools and strong MS office skills
  • Exhibits enthusiasm and passion for member engagement and building personal member relationships
  • Friendly, personable and efficient customer service skills
  • Ability to manage numerous projects at once and use critical thinking to respond to member and chapter inquiries efficiently and in a timely manner
  • Able to travel occasionally
  • Competencies in popular social networks for business purposes

AMIA is pleased to offer benefits that include fully paid medical, dental, vision, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. Qualified candidates should respond with a resume, a letter outlining your experience working in a similar position and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified candidates who are local to the DC metro area will be contacted for interviews. No telephone calls will be accepted.