Careers at AMIA

Membership Marketing/Community Engagement Specialist

The American Medical Informatics Association (AMIA) is seeking a Membership Marketing/Community Engagement Specialist to support member engagement activities, develop marketing messages, respond to member inquiries and manage multiple projects at once.  The Specialist is responsible for administering several key membership processes impacting membership retention and to provide high-quality customer service to all members and potential members of AMIA.  This position will report to the Director of Marketing and Communications and serves as a primary contact for the Association’s member communities, executes member marketing campaigns designed to improve member retention and engagement, and helps maintain the database.  Other administrative, communications, and annual meeting related projects as assigned.

Responsibilities

Community Engagement

  • Help develop and implement a community engagement plan; serve as online community oversight/community moderator
  • Manage Working Group/Communities/Sections volunteer leader relationships, conference calls, monitor Working Group activity, address member inquiries and concerns
  • Network with members and identify champions for programmatic engagement
  • Contribute member focused items to AMIA’s weekly newsletter, AMIA Insider and social media
  • Liaison to Education department staff to fully understand member benefits available through education and ensure effective member communication regarding benefits
  • Liaison to the Education department staff to source content and speakers for the regular development, promotion and presentation of Working Group generated webinars.

Retention

  • Manage and execute Navigate AMIA marketing campaigns designed to improve member retention and engagement
  • Manage “new member on-boarding” efforts in the first year lifecycle, through renewal
  • Manage and execute Friends of AMIA marketing campaigns targeted at lapsed members, non-member meeting attendees and other prospective member lists.

Database Management

  • Identify, analyze and report on metrics to monitor membership growth, trends and financial results to support decision-making and strategic planning.
  • Work with Member Services and Marketing Directors on membership reports and creating queries for segmented email marketing
  • Manage data integrity efforts, working collaboratively with team members to identify membership trends
  • Process membership when Member Services Representative is unavailable (Cross trained)
  • Research member inquiries related to membership processing

Required Skills

  • Four year college degree preferred or equivalent education and work experience
  • Minimum of 5 years of membership marketing for an individual membership organization
  • Strong organizational, administrative, project management skills
  • Understanding of association member services functions
  • Competency with social media and e-communication tools and strong MS office skills
  • Exhibits enthusiasm and passion for member engagement and building personal member relationships
  • Friendly, personable and efficient customer service skills
  • Ability to manage numerous projects at once and use critical thinking to respond to member inquiries efficiently and in a timely manner
  • Mandatory travel to annual symposium in November
  • Familiarity with association management database software preferred (Avectra, NetForum, or IMIS)
  • Competencies in popular social networks for business purposes

AMIA is pleased to offer benefits that include fully paid medical, dental, vision, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. Qualified candidates should respond with a resume, a letter outlining your experience working in a similar position and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified candidates who are local to the DC metro area will be contacted for interviews. No telephone calls will be accepted.


Member Service Representative

The American Medical Informatics Association (AMIA) is seeking an experienced Member Service Representative to join our team. The Member Service Representative supports all of the day-to-day activities of the member services department and is often the first person a member or customer engages with at the association.  Attention to detail, flexibility, and the ability to work effectively with a small team are essential. The ideal candidate is high energy, professional, articulate, positive, responsible, dependable and self-motivated. The position reports to the Director of Member Services.

General Responsibilities:

  • Respond to member phone, email, fax, and mail inquiries regarding association programs, products, and services
  • Process sales transactions, that include but are not limited to membership applications, conference registrations and other product orders
  • Proactive outreach to members (expired memberships, upcoming events, updates to contact information, etc.)
  • Administer membership from invoicing, to processing of payments, to database entry
  • Administer database per established data standards including data integrity
  • Generate monthly reports on membership activity
  • Interact with employees, departments and customers
  • Serve as a key resource to our members/customers on AMIA’s products and services
  • Maintain and create AMIA membership department’s standard operating procedures (SOP)
  • Perform administrative tasks including processing inbound/outbound mail, ordering supplies and maintaining AMIA’s phone system

Skills:

  • Thorough understanding of customer service; association member service experience is required
  • Relational database experience including but not limited to invoicing, data, query and report management
  • Technical understanding of the interaction of AMIA’s AMS, single sign-on and related third-party software add-ons
  • An unparalleled commitment to member service
  • Strong writing and verbal communication skills
  • Must be able to travel occasionally including to the annual symposium

AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified candidates who are local to the Washington DC metro area will be contacted for interviews. No telephone calls will be accepted.

Qualifications:

  • Education – College degree preferred
  • Knowledge – Thorough understanding of association member services and development functions
  • Work Experience – 1-3 years supporting day-to-day activities of the member services department for a service-driven membership organization
  • Technical Skills –Competency with database software (NetForum, Socious), social media and e-communication tools and strong MS office skills
  • Conditions – Must be able to travel to annual symposium; possible other occasional travel

Strategic Communications Specialist

The American Medical Informatics Association (AMIA) is seeking a Strategic Communications Specialist to work with executive level staff and internal and external publics. Strong analytical, research, proposal and creative writing skills, and the ability to manage multiple projects under compressed schedules are necessary. The Specialist will work independently and collaboratively with public policy, education, membership and executive staff.  The position will report to the Director of Marketing and Communications.

Overall Responsibilities

The Strategic Communications Specialist manages internal and external coordination or messaging directly related to the fulfillment of the strategic plan, key performance indicators, and the AMIA brand promise. Strategic communications are geared toward promoting awareness of an agenda, urging specific action, and advocacy including, but not exclusive to, public policy. The Specialist will create and communicate the best message, through the right channels, measured against well-considered organizational and communications-specific goals. The position will be both responsive and proactive in message management.  The priorities for the position are external public relations/media relations, strategic relationship management and internal organizational communications.

Specific Responsibilities:

  • Manage communications strategies that reinforce the AMIA brand and heighten AMIA’s  visibility while supporting the organization's identified goals and priorities
  • Handle all aspects of media relations and implementation of communications policy, including  messaging calendar, writing and disseminating press releases, pitching stories to targeted  reporters, maintaining media lists, drafting talking points and message grids, arranging  interviews with designated AMIA spokespersons, and coaching spokespersons as appropriate
  • Manage the matrix of strategic partnership agreements, relationships and deliverables
  • Manage JAMIA and ACI-related communications deliverables with the COO, including deadlines,  message calendar, social media, house advertising
  • Liaise regularly with the CEO, VP of Policy, VP of Education and VP of Membership to understand  big picture concerns and programmatic efforts
  • Manage content related to strategic communications initiatives on the AMIA web site and blog,  drafting and posting content regularly to keep the site up-to-date
  • Use social media and email marketing to share AMIA news, promote e-advocacy campaigns,  publicize events and broaden AMIA audiences
  • Write, edit, proofread and oversee production of strategic communications/policy related AMIA  publications including annual report, pamphlets, brochures, reports, and other materials
  • Develop speaking opportunities and respond to requests for speakers, triaging the requests  to ensure appropriate return for the time and effort invested; development of  speaker/leadership tools and templates
  • Develop talking points, remarks and standard speeches for use by staff, lay leaders and  volunteers in line with strategic plan priorities
  • Develop a ‘go-to’ speakers list on relevant topics by leveraging members’ expertise
  • Fulfill general requests for AMIA materials and information as needed

Required/Technical Skills

  • Minimum of five-to-seven years of demonstrated experience and results
  • Four-year college degree in Public Relations, Communications, English, Journalism, or related area is required; master’s degree or work equivalent in Heath Public Policy/Public Affairs is preferred
  • Legislative, healthcare advocacy or public relations experience is required; agency experience is a plus
  • Strong organizational, critical thinking, administrative and project management skills with proven experience managing numerous projects
  • Competency with social media and e-communication tools, and strong MS office skills
  • Thorough knowledge and understanding of public relations, corporate communications or public affairs and exceptional writing and editing skills
  • Experience working with media placements and informational collateral development
  • Project management and the ability to manage inter-personal long-term development of strategic relationships is necessary
  • Superior communication, interpersonal and listening skills and a well-developed sense of customer/client service; an understanding of association member services functions is highly desirable
  • Mandatory travel to AMIA’s annual symposium in November

AMIA is pleased to offer benefits that include fully paid medical, dental, vision, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. Qualified candidates should respond with a resume, a letter outlining your experience working in a similar position and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified candidates who are local to the DC metro area will be contacted for interviews. No telephone calls will be accepted.