Careers at AMIA

Membership Marketing/Community Engagement Specialist

The American Medical Informatics Association (AMIA) is seeking a Membership Marketing/Community Engagement Specialist to support member engagement through online community management, member renewal/rejoin campaigns, and marketing to onboard new members. The Specialist is a forward-facing role, engaging with members. The position is responsible for administering several key membership processes impacting membership retention.  This position will report to the Director of Marketing and Communications and serves as a primary contact for the Association’s member communities, executes member education and marketing campaigns, and helps maintain database integrity processes.  The successful candidate strives to provide a positive member experience by assisting, engaging, and educating members and potential members of AMIA. S/he will enjoy writing and communicating with people, mastering technology platforms (Higher Logic and High Road Solutions), using social media tools, and managing projects. Other communications, annual meeting related projects, and administrative duties as assigned.

Responsibilities

Community Engagement

  • Develop and implement a community engagement plan; serve as online community oversight/community moderator/content developer/community builder for http://connect.amia.org
  • Manage Working Group volunteer leader relationships, conference calls/webinars, Working  Group activity and member inquiries
  • Network with members and identify champions for programmatic engagement
  • Contribute member focused items to AMIA’s weekly newsletter, and social media
  • Liaison to Education department staff to fully understand member benefits available through  education and meetings, and ensure effective member communication regarding  benefits overall
  • Achieve super user status with member engagement technology and communication  platforms

Retention

  • Manage and execute Navigate AMIA marketing campaigns designed to improve member  retention and engagement
  • Manage “new member on-boarding” efforts in the first year lifecycle, through renewal
  • Manage and execute Friends of AMIA marketing campaigns targeted at lapsed members,  non-member meeting attendees and other prospective member lists

Database Management

  • Work with Member Services and Marketing Directors on membership engagement reports  and creating queries for segmented email marketing
  • Manage data integrity efforts, working collaboratively with team members to systematically  improve data quality
  • Process membership applications when Member Services Representative is unavailable (cross- trained)
  • Research member inquiries related to membership processing

Required Skills

  • Four year college degree preferred or equivalent education and work experience
  • Meaningful experience with an online community platform (Higher Logic or similar) and  email  marketing platform (High Road Solution or similar) is necessary
  • Minimum of 5 years (combination) of online community management and membership  marketing for an individual membership organization
  • Strong organizational, project management skills
  • An understanding of association member services functions
  • Competency with social media and e-communication tools, and strong MS office skills
  • Exhibits enthusiasm and passion for member engagement and building personal member  relationships
  • Friendly, personable and efficient customer service skills
  • Ability to manage numerous projects at once and use critical thinking to respond to  member inquiries efficiently and in a timely manner
  • Mandatory travel to annual symposium in November
  • Familiarity with association management database software preferred (Avectra,  NetForum, or  IMIS)
  • Competencies in popular social networks for business purposes

AMIA is a 2016 When Work Works Award Winner and was recognized as a Top Employer of Choice for an Effective and Flexible Workplace.  Employee benefits offered include fully paid medical, dental, vision, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. Qualified candidates should send a resume and a letter that outlines relevant experience and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified candidates who are local to the DC metro area will be contacted for interviews. No telephone calls will be accepted.