Electronic Health Record (EHR) alerts and alert fatigue, while widely recognized as a concern nationally, lack a corresponding action plan for management.
In this activity, presenters representing a variety of United States health care institutions offer their experiences in addressing the alerting burden in EHRs. Presenters consider answers to the following questions:
- How did their institution recognize there was an alerting problem?
- How did they decide to pursue an alert management program?
- How was the program considered in relation to other EHR optimization projects, how did it start, and what were its initial goals?
- What were the early experiences and what are the transferable lessons learned for institutions considering an alert management program?
The presenters’ goal is to offer practical, immediately actionable insights about how a hospital or health system might create an alert management strategy, both for those who have not yet embarked on such a journey and may not know where to begin, and those who recognize they need to improve their alert management process.
The content is designed to be as accessible as possible to as many healthcare leaders as possible who are facing the challenge of alert fatigue in their institutions. It is broadly applicable, relevant to learners whether they come from a small practice, a critical access hospital, or a major academic medical center.
Note that this content was first delivered as a panel presentation at the AMIA 2019 Clinical Informatics Conference held April 30 - May 2, 2019, in Atlanta GA.
Physician informaticians and other professionals involved in the process of designing, developing, testing, implementing and monitoring clinical decision support systems
After participating in this CME internet enduring material, the learner should be better able to:
- Describe processes for the approval of new alerts and the assessment and maintenance of existing alerts
- Identify differing governance approaches to alert management
- Understand the components of an alert reduction program
- Appreciate tools available to model and characterize alert impact before alerts are shown to clinicians
John D. McGreevey III, MD, FACP, FAMIA
Associate Professor of Clinical Medicine/Associate CMIO
University of Pennsylvania Health System
Randa Perkins, MD, FAMIA, CI Diplomate
Moffitt Cancer Center & Research Institute
Richard Schreiber, MD, FACP, CI Diplomate
Associate Chief Medical Informatics Officer
Geisinger Health System
Geisinger Holy Spirit
Camp Hill, PA
Colleen Mallozzi, MBA, BSN RN, BSIS
Associate Clinical Informatics Officer
Eric Shelov, MD, MBI, FAMIA
Associate Chief Health Informatics Officer
The Children's Hospital of Philadelphia/ Perelman School of Medicine
University of Pennsylvania
The American Medical Informatics Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Credit Designation Statement
The American Medical Informatics Association designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
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