Rapid Design and Implementation of an Integrated Patient Self-Triage and Self-Scheduling Tool for COVID-19
A JAMIA Journal Club webinar – part of AMIA’s COVID-19 Resource Center
Article lead author Timothy Judson, MD, MPH discusses this month's JAMIA Journal Club selection:
Judson TJ, Odisho AY, Neinstein AB, et al. Rapid Design and Implementation of an Integrated Patient Self-Triage and Self-Scheduling Tool for COVID-19 [published online ahead of print, 2020 Apr 8]. J Am Med Inform Assoc. 2020;ocaa051. doi:10.1093/jamia/ocaa051 [Article]
Timothy Judson, MD, MPH
Associate Director of Clinical Innovations, Department of Medicine
Assistant Professor of Medicine, Division of Hospital Medicine
University of California – San Francisco
Timothy Judson, MD, MPH, designed and led the implementation of UCSF’s first self-triage and self-scheduling module in December 2019, before adapting that module to for COVID-19 in March 2020. He is the Lead Investigator at UCSF for the general population arm of the $14 million Track COVID study, which aims to enroll 4,000 patients in the San Francisco Bay Area to determine the incidence and prevalence of COVID-19.
- 35-minute discussion between the authors and the JAMIA Student Editorial Board moderators including salient features of the published study and its potential impact on practice.
- 25-minute discussion of questions submitted by listeners via the webinar tools and moderated by JAMIA Student Editorial Board members
Maryam Zolnoori, PhD, Postdoctoral Research Fellow, Department of Digital Health Sciences and Department of Psychiatry and Psychology, Mayo Clinic, Rochester, MN
Sally L. Baxter, MD, MSc, Postdoctoral Scholar, UCSD Health Department of Biomedical Informatics, UCSD Shiley Eye Institute and Viterbi Family Department of Ophthalmology,
Physician, Veterans Affairs San Diego Healthcare System, La Jolla, CA
Statement of Purpose
Although symptom checkers and self-triage tools have gained popularity in some health systems, their performance has been variable, and their benefits difficult to quantify. The COVID-19 pandemic has presented an opportunity for these tools to realize their potential to improve efficiency and patient-centered care.
In response to a surge in the volume of patients seeking care for COVID-19, we designed and rapidly implemented a patient portal-based self-triage and self-scheduling tool. The goal was to direct patients to targeted intake, advice, information and care for respiratory symptoms and COVID-19 concerns. This article describes the first known implementation of a COVID-19 symptom checker that is fully integrated with the patient’s medical record and enables direct appointment scheduling—benefiting both patients and the health system.
The target audience for this activity is professionals and students interested in biomedical and health informatics.
The general learning objective for all of the JAMIA Journal Club webinars is that participants will
- Use a critical appraisal process to assess article validity and to gauge article findings' relevance to practice
After this live activity, the participant should be better able to:
- Identify at least three ways that self-triage and self-scheduling tools can optimize efficiency for a health system
- Evaluate the performance characteristics of a self-triage tool
- Propose additional use cases for self-triage and self-scheduling
The American Medical Informatics Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Credit Designation Statement
The American Medical Informatics Association designates this live activity for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The live webinar only offers CME credit. The recording on our website will be openly available for learners, but will not offer CME credit.
No commercial support was received for this activity.
Disclosures for this Activity
These faculty, planners, and staff who are in a position to control the content of this activity disclose that they and their life partners have no relevant financial relationships with commercial interests:
JAMIA Journal Club presenter: Timothy Judson
JAMIA Journal Club planners: Michael Chiang, Sally L. Baxter, Maryam Zolnoori
AMIA staff: Susanne Arnold, Pesha Rubinstein
For questions about webinar access, email Susanne@amia.org.
Instructions for Claiming CME Credit
Use the link in the chat area to claim credit; in a few days you will receive an email with your CME certificate.
If you require a certificate of participation, contact Pesha@amia.org