AMIA Corporate Partners
User Centric
User Centric
Company Overview
WE BELIEVE EXPERIENCES MATTER.
Experiences drive decisions. From checkout to package instructions to the agent who answers the call, every experience influences perceptions and engagement. The impact of the end-to-end experience is lasting and meaningful. A positive experience yields customer trust and loyalty.
Experiences can be measured and improved. Enhancing the user experience can happen throughout the life cycle, at all touch points. Organizations can enrich experiences by making those experiences seamless, memorable, polished, exceptional, and even fun or cool. Knowing how to identify and measure them is the key.
We get it. We've been there. More than a decade of working side-by-side with our clients gives us thousands of hours of perspective through research, analysis and design. Experience with everything from syringes to GPS navigation systems in industries including healthcare, mobile, automotive, consumer goods, enterprise resource planning, finance and insurance, media and publications, retail and travel, government and non-profit. This is a foundation to design unique solutions and react nimbly and decisively if the unexpected happens.
We manage ten test labs, seven observation rooms, and can stream live around the world. Through the UXalliance, a global network of user experience firms, we also have access to test labs in over 25 countries.
Clients trust us with their investment. We know what we do matters. We know investing in user testing and user-centered design is a good gamble. Our experienced team develops efficient and effective test plans and designs that generate results and produce measurable returns on client investment.
HQ Location: User Centric, Inc., 1815 S. Meyers Road, Suite 1000, Oakbrook Terrace, IL, 60181 U.S.A.
Specialties: User Centric‘s healthcare experience extends far beyond the walls of our purpose-built user research test facilities. Lending insights to home user and clinician-centered design and user experience research in the medical field, User Centric’s consultants specialize in the evaluation and testing of medical devices, health informatics applications, packaging/labels, equipment and pills. Consultants have been published in medical journals, hosted healthcare-focused webinars and presented at medical association meetings and conferences.
Product Lines: Our services ensure the optimal user experience across many industries and interfaces:
- EHR User Experience Consulting – We have extensive experience providing user research and user-centered design services to make EHR applications usable, functionally relevant, efficient, intuitive, and accessible.
- Interface Productivity Evaluation for Health Care Organizations – A service developed to identify HIT productivity issues brought about by poor user interface design and identify ways to improve productivity and satisfaction.
Additional User Centric services include user research, user-centered design, usability testing, eye tracking, usability evaluations, service design, global research, and personas.
Website: www.usercentric.com
User Centric’s “UX Nuggets” Blog: www.usercentric.com/blogs/uxnuggets
Expert Profiles
Robert Schumacher, PhD, Managing Director, User Centric
As Managing Director and co-owner, Robert Schumacher has helped the firm grow from a small, four-person user research consultancy to the largest firm of its kind in the world. He holds several patents and has written dozens of professional and academic papers that have standardized usability testing methodologies. Bob also developed an interest in improving user performance in high-workload environments and spent several years researching, designing, and testing enterprise applications for dozens of contact centers including several Fortune 50 companies.
As of late, Bob has become influential in how usability is applied to health information technologies. He has authored several papers on usability criteria in the EHR selection process and the usability factors that affect PHR adoption. Recently published, he co-authored a document that focuses on usability testing and evaluation of EHR systems – Technical Evaluation, Testing and Validation of the Usability of Electronic Health Records [NIST 7804]. Part of a federal effort, the paper guides EHR vendors on how they can approach usability and report usability test findings. A member of the National Research Council’s Committee on the Role of Human Factors in Home Healthcare and Co-director of the Program on Usability Enhancement in Health Information Technology at Northwestern University Feinberg School of Medicine, Bob has been actively involved in developing usability criteria for these systems and is often called on to lend his expertise on the usability of this technology.
Bob also served as editor of Handbook of Global User Research (Morgan Kaufmann, 2009). Consequently, he has been invited to speak on user experience and user research at national and international conferences in North America, Europe and Asia.
Bob earned his PhD in Cognitive and Experimental Psychology from the University of Illinois in Urbana-Champaign, Illinois.
Contact info: rschumacher@usercentric.com, (630) 320-3905
Korey Johnson, Associate Director, User Centric
As Associate Director, Korey oversees operations of User Centric’s business in Atlanta and is the firm’s primary representative to the Association for the Advancement of Medical Instrumentation (AAMI). His primary focus is planning and managing programs of research for medical device manufacturers compiling 510(k) pre-market notifications. These programs of research are comprised of many services, but his goal is always to lead the manufacturer from initial formative research to the final human factors validation study, providing expert guidance and support along the way.
Korey comes from a strong background in human factors psychology, research design, methodology, and analysis. He works with clients in a variety of industries to plan user-centered research programs that are the foundation of an exceptional user experience.
Korey’s credentials include a B.A. in Psychology from Lewis and Clark College, and a M.S. in Psychology with an emphasis in Human Factors from the University of Idaho.
Contact info: kjohnson@usercentric.com, (630) 320-3912
Literature
White Paper
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