Job Descriptions

RTitle: SuperUser

Purpose: Support system(s) in use at a departmental level or for a defined group of users. Emphasis is on assisting users with functionality, procedural issues and basic trouble shooting.

Selection: Selected by the System Administrator in coordination with the Department's Supervisor or Manager, If none selected then the Systems Administrator will assume this responsibility

Reporting: Generally reports to a department supervisor or manager and has a working relationship with the System Administrator and / or User Coordinators

Communication &
Training: Education


Essential Functions:

1. Provide direct support (Basic technical, systems functionality) to system users within a defined work area.
   
2. Assist users with issues related to system/institutional policy.
   
3. Basic troubleshooting, (i.e. is PC connected to network, is system plugged in, etc.).
   
4. Assist Systems Administrators and/or User Coordinators with troubleshooting by reporting issues to IS.
   
5. Assist in making procedural decisions related to software functionality (i.e. downtime, screen changes, and development of new process).
   
6. Assist in the training of users.
   

1. Ability to communicate effectively with others.
   
2. Motivated individual who is willing to take on additional responsibility.
   
3. Ability to teach others, even under stressful situations.
   
4. High understanding and in-depth knowledge level of application functions.
   
5. Good deductive reasoning and multitasking ability.
   

1. Time involved as a SuperUser may increase each time a new system(s) is implemented.