|
Roles in Nursing Informatics
Job Descriptions
Role Description for Super User submitted June 2005 AtlantiCare Regional Medical CTR
- Foster a team-learning environment
- Local resource with clinical and some software background
- Communicate critical application information
- Instructor, assistant to instructor, or lab proctor
- Act as a coach to end users.
- Engage during WBT training and TRAIN domain training
- Operate as central point for trouble-shooting in their unit
Skills/Characteristics
- Be able to recognize when to coach and when to give instructions
- Be able to demonstrate appreciation and patience of different learning styles
- Have a mastery of coaching strategies
- Be able to use step-by-step approach to help end users.
- Be able to understand internal issue resolution procedures
- Provide mentoring skills
- Be respected and influential among peers
- Be open to new ideas and flexible.
- Be an active listener
- Be willing to help others
- Role is not critical to patient care
Responsibilities
- Be able to complete Windows and Cerner application training and demonstrate subject mastery
- Attend Super User Coaching workshop
- Be able to assist with Windows and with application training.
- Be able to assist in software evaluation and testing.
- Be willing to consider policy and process adjustments
- Be available to work with frequently asked questions (newsletter) and to assist in developing newsletter listing
Other responsibilities might include:
- Assisting in identifying training needs
- Observing learning mastery in end users
- Help to develop teaching manuals and learning guides for WBT and instructor-led training
- Design and develop cheat sheets
As a part of the extended training, super users will serve as testers for application testing, may participate in a super user conversion preparation meeting, and may complete the assigned end-user training tasks before the conversion. Incorporated into the conversion schedule, the timeline for super users at AtlantiCare (and trainers) might look like this:
Time Commitment
Trainers:
- Based on education plan draft (January 2004) we will need two full time trainers and 2 part time trainers.
- Trainers will be taken offline for approximately 7 to 8 weeks for testing, training of super users & end users, and conversion support 1 week post go live
- Attend a class to help develop "training" skills focusing on people skills
- Act as Super User / Resources once back on units
Super Users:
- Will be taken offline for 1 week for training prior to the start of End User Training
- Small group will be utilized during the 3 to 4 weeks of training as lab proctors in classes - taken offline
- Attend refresher classes as needed prior to go live
- Participate in testing as needed
- Provide conversion support for 3 days post go live - taken offline and off their floor
- Attend a class to help develop "training" skills focusing on people skills
- Continue Super User role on units
|
Member Center
