Job Descriptions/Performance Evaluation

Clinical Services Manager

Type of Review	Date:	Circle One
Annual Probationary	Valid license/Certification Registration	Yes   N/A Yes   N/A
	Evidence of CPR Certification	Yes   N/A

I. Job Characteristics:

II. Position Summary

Responsible for the support of clinical information systems in the hospital network. Works closely with the CIO and the Director of IS. Member of the IS management team. Serves as a resource for the daily operational issues of the hospital’s clinical system applications.

III. Education and Training Required

Masters or equivalent in Nursing or a Health Care Related field.
Bachelor of Science in Nursing.

IV. Experience Required

Prior experience in management in the health care environment (3-5 years). Experience with personal computers (2-3 years).

All job requirements listed indicate the minimum level of knowledge, skills, and abilities necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor, subject to reasonable accommodation.

VI. Organizational Competencies and Outcomes

Rating Guide:
1=Does not meet performance expectations
2=Meets performance expectations
3=Exceeds performance expectations

Competency and Outcome	Behavior	1	2	3	N/A	Supporting Comments
Customer Focus	Demonstrates placing a high priority on serving internal and external customers in a timely, courteous manner Follows-up until needs are met Demonstrates polite, cooperative, and respectful behavior Shows respect, empathy, and consideration for everyone Answers phone within 3 rings; identifies self and department
Achievement Orientation	Sets goals to achieve objectives Completes assignments in a timely manner, following accepted procedures and practices Inspires others by example, encouraging them to do their best Searches for faster, better, less costly ways of doing work
Teamwork	Promotes cooperation and understanding and shares information and resources with others Works collaboratively with others to accomplish goal/task Works effectively with others to find solutions that benefit all; actively supports group decisions
Cost Management	Manages time to promote productivity; has no unapproved overtime Uses material goods efficiently Contributes to one cost saving idea annually
Performance Improvement	Strives to continuously improve operations through quality improvement and sustained results Ensures accuracy of data, work and information Contributes ideas for improvement Participates in performance improvement data collection, analysis, implementation and ongoing evaluation
Safety Management	Reports safety and environmental hazards Responds per policy to fire drills, codes, etc
Professionalism	Protects confidentiality of patients, families and staff Offers to assist others when work is completed Responds to requests from others Offers and accepts constructive feedback; encourages and supports others Speaks positively about (FACILITY)to others Participates in departmental staff meetings Available for work as assigned Plans for activities to meet own professional needs; seeks out opportunities for personal growth and development
Management Competency (if applicable)	See Attachment 1 -- Place score on Attachment

VII.Individual Competencies

Competency and Outcome	Behavior	1	2	3	N/A	Supporting Comments
Project Management	Maintains effective project tracking system. Develops and maintains monitoring and evaluation of projects. Provides regular status reports to CIO, Director of IS. Provides guidance to clinical departments in developing computer applications.
Daily Operations of Clinical Applications	Collaborates with IS Education Manager and Clinical Application Analysts to identify educational needs and develop programs for clinical application users. Identifies issues which need additional IS support and enlists support needed.
Liaison to Clinical Departments	Participates in evaluation and purchase decisions of hardware/software and/or biomedical devices which may impact the clinical information system. Participates in appropriate meetings with clinical departments to promote communication between departments. Provides suggestions for use of computer technology to optimize clinical department operations

VIII. Summary

Competency and Outcome Type	Number of Competencies	Total Point Ratings
Organizational	7	A
Individual	3	B
Management	4	C
TOTAL	14	A+B+C
AVERAGE POINT RATING	(A+B+C)/14
OVERALL RATING (circle one)	ScoreOverall Rating 1.00 - 1.80Does not meet performance expectations 1.81 - 2.49Meets performance expectations 2.70 - 3.00Exceeds performance expectations

Employee Remarks:

Performance Improvement Plan:

Performance Goal

Strategies to Meet Goal

Timeframe

Employee’s Signature:	Date:
Manager’s Signature:Date:	Date:
Director’s Signature:Date:	Date:

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Attachment 1: Management Competencies and Outcomes (to be completed for management staff only)

Competency and Outcome	Behavior	1	2	3	N/A	Supporting Comments
Leadership	Models (FACILITY)’s values and beliefs Invites input from other and shares ownership and recognition Inspires and encourages teamwork Consistently executes applicable (FACILITY) policies and procedures
Operations Management	Establishes clear work objectives that prioritize and focus employee efforts Staffs work area with appropriately qualified staff Allocates and delegates work effectively to make efficient use of resources and employee capabilities Allocates financial and human resources to achieve goals in the most cost-efficient, customer focused manner Identifies and acts upon opportunities for operational improvement and cost efficiencies
Performance Management	Effectively administers performance management program Provides opportunity for staff development Provides performance feedback routinely Takes corrective action when necessary Completes performance appraisals by review date
Cost Management	Develops appropriate budgets for areas of responsibility Manages budgets within parameters Identifies and responds to budget variances
TOTAL CATEGORIES	4	TOTAL POINTS				X