Joseph Ryan

JOSEPH M. RYAN

7221 W. Valhalla Way, Madison WI 53719 joeryanmsu@hotmail.com      517-862-3579

Professional ExperienceProject Navigation, Madison, WI                                       March 2010 - Current Project Manager & Senior Implementation ConsultantKey Responsibilities:•    Project management with large & small clients using PMP techniques   •    Manage interface teams for setup with multiple internal and external systems and train     advance usage of SQL tools for interface and system setup/design.•    Project Lead of EHR implementations, directing up to 20 people in a given project.•    Direct process improvement plans both in the clinical and business side  •    Manage design & build sessions on all EHR modules with 15+ individuals and multiple     business groups (IT, Clinical, Legal, HR, C-level, etc). •    Optimize electronic workflow prior/after implementation with multiple analysis tools, i.e.     GAP Analysis, Risk Analysis, etc. •    Work closely with C-level leadership to discuss business strategies and improvements•    Mentor new internal consultants to bring them up to speed on company values,     techniques, and next steps to become a senior consultant. •    Lead a team up to 20 including consultants, analysts and techs on a given project.•    Information Technology integration/conversion lead for legacy software, leading IT teams  to integrate old systems.•    Implementation/Configuration of Meaningful Use Measures Stage 1 & 2, HEDIS  measures and other CMS/Insurance incentive programs.•    Create documentation on new software and custom training documentation for unique      workflows and system design steps.•    Senior implementation consultant for University of Louisville; lead implementation     consultant for JSA Healthcare for their 30 plus sites; lead implementation consultant for      Danbury Health Systems multi-specialty group with 20 plus sites; lead implementation      consultant for the largest Urology group, UroPartners with 30 plus sites; lead      implementation consultant for Creighton University Medical Centers, a multi-specialty      group and residency program and; lead implementation consultant for EHR build at      Eastern Tennessee State University, multi-specialty program.

Advocate Medical Group, Oakbrook, IL                                         2008 - 2010 EHR Business AnalystKey Responsibilities:•    Develop/document new methodologies for EHR implementations•    Conduct custom end-user training with physicians and staff•    Improve electronic workflow increasing physician adoption using BA techniques•    Perform GAP analysis prior to EHR implementation for each site• Lead project kickoff meetings with clinicians/medical directors to gather and document all      processes and procedures •    Document functional and technical requirements into a system requirements     document, incorporating Visio diagrams and Excel spreadsheets•    Designation of value metrics associated with implementation goals•    Provide direction and mentoring to junior staff•    Test & monitor interface functionality, maintain bug and defect tracking•    Determined feasibility of implementing 2400 independent physicians on the Advocate      Medical Group EHR infrastructure

Allscripts Healthcare Solutions, Chicago, IL                          2006- 2008Upgrade Consultant, TouchWorks EHR and Implementation Manger, eRx Now                 Key Responsibilities: •    Managed a professional services team of 6 individuals within the “eRx” business unit•    Mentored new professionals into the workplace and organization and ensured successful      user adoption of proprietary software package through National Training Lead role•    Generated client awareness around key regulatory changes (National ePrescribing Patient Safety Initiative) and promoted to Upgrade Implementation Consultant in TouchWorks•    Streamlined product implementations and performed national training for more than 150      clinicians at a single time•    Worked with all levels of healthcare organizations including Executive Leadership to implement new software and managed multiple TouchWorks implementations•    Established PMP rubrics and implementation techniques to be used internally       and externally.•    Worked with internal development resources during TouchWorks v11 Beta Integration     development with Practice Management and Lab Information Systems (lead interface      design/build) TouchWorks v11 & v10 EHR workflow design and configuration.•    Experience with 15+ TouchWorks Organizations•    Developed key upgrade documentation on Lab Synchronization, Build Work Book,     internal upgrade training and v11 Workflows and created/hosted interactive internal and       external trainings on the v11 upgrade  process

PLATO Learning, Inc., Bloomington, MN                             2005 - 2006Program MangerKey Responsibilities •    Developed and managed the Account Managers-in-Training Immersion Program•    Managed, hired and trained new Account Managers every three to six months•    Designed and implemented new strategic department to increase sales and customer loyalty retention•    Initiated and coordinated direct marketing campaigns for the Midwest & Southern regions•    Developed sales training for product and marketing campaigns in the Midwest region•    Promoted from Account Manager to Program manager within five months•    Top performing Account Manager-in-Training, bringing in $70,000 revenue in sales a month

Education Northwestern University, (Chicago, IL) MS in Medical Informatics, June 2012

American Management AssociationPresentation Success: How to plan, prepare, and deliver Effective Presentation October 2006

University of Minnesota, (Minneapolis, MN) Carlson School of ManagementPresentations: Coaching For Executives, September 2006

Michigan State University (East Lansing, MI)BA in Business Administration May 2005BA in Philosophy May 2005Minor in GermanMinor in International Business

Lancaster University (Lancaster, UK)Three semesters at the university in the areas of: Economics, Philosophy & German

Publications• Personal Health Records (PHR) on the Rise Againhttp://www.projectnavigation.com/outreach/phr/personal-health-records-ri... • How to Increase Your Chances of Success with an EHR Upgradehttp://www.projectnavigation.com/outreach/ehr-implementation/ehr-success... • Stage 2 Meaningful Use Expectations and Preparation for Stage 3 http://www.projectnavigation.com/outreach/meaningful-use/Stage2_MU_Expec... • E-Learninghttp://www.projectnavigation.com/outreach/hottopics/hottopic-eLearning.php • Northwestern Masters in Medical Informatics Portfoliohttp://joeryancapstone.weebly.com/

Professional OrganizationsMidwest HIMSS Chapter, Wisconsin Dairyland HIMSS Chapter, Student HIMSS Chapter, Project Management Institute (PMI), Madison/S. Central WI Chapter (PMI Chapter)

Technical CompetenciesMS Office, TouchWorks v10 Certified, TouchWorks v11, TouchWorks System Admin Certified, TouchWorks Upgrade Certified, TouchWorks SSMT, ConnectR Build (Interface), MS Project, HTML Coding, Camtasia