Careers at AMIA

• Director of Marketing and Communications
• Director of Systems Integration and Information Technology
• Member Services Representative

Director of Marketing and Communications

The American Medical Informatics Association (AMIA), based in Bethesda, MD, has an exceptional opportunity for a marketing and communications professional to build upon a highly successful rebranding and messaging initiative that was completed in 2011. We are seeking a professional who thrives in a collaborative environment, is self-motivated, articulate, and creative, and who can balance priorities with tact and diplomacy. The successful candidate will need to develop and maintain relationships with staff, vendors, the media, volunteer leadership, and members.

Applicants must have a thorough understanding of association marketing and communication, considerable talent in managing multiple projects, and have an unparalleled commitment to member service. Applicants must be highly organized, flexible and have outstanding technical skills, including proficiency in desktop publishing, web-based content management systems and databases. Applicants should possess a college degree and have five or more years of progressive work experience in a small staff association or society. Special consideration will be given to applicants who have work experience in an informatics or health information technology environment. Applicants who have marketing experience in science or education associations are also encouraged to apply.

The director is responsible for planning, initiating and managing AMIA’s overall marketing and communications plan which includes working with appropriate staff on marketing their educational, policy, corporate and membership programs and services. Responsibilities also include working with members, prospective members, the media and relevant organizations to reinforce AMIA’s messages consistently and to continue to build brand identity for the organization and its programs. The director is responsible for the writing, editing and design of all external print and e-communications. The director is responsible for liaising with appropriate staff to ensure that all print, social media and web content is relevant, critical and timely. The management and establishment of benchmarks, work plans and schedules to assure continued improvement and excellence surrounding AMIA marketing and communications is essential. In addition to managing day-to-day activities of this one-person department, the individual will contribute to high-level, cross-departmental efforts designed to meet AMIA’s objectives.

AMIA is the center of action for more than 4,000 healthcare professionals, informatics researchers and thought leaders in biomedicine, health care and science. AMIA is an unbiased, authoritative source within the informatics community and the healthcare industry. AMIA and its members are transforming health care through trusted science, education and practice in biomedical and health informatics.

AMIA is pleased to offer benefits that include fully paid medical, dental, short-term/long-term disability, and life insurance. We also offer employees a retirement program, funds for professional development and education and an attractive paid leave plan.

Applicants should e-mail a cover letter indicating experience that matches these qualifications, a resume, and salary expectations to Kristin Schelin, AMIA’s Director of Operations and Programs, at kristin @ amia.org.

Director of Systems Integration and Information Technology

The Director of Systems Integration and Information Technology plays a key role in overseeing the organization’s outward-facing computational resources that serve members, leadership, the media, and the public. Responsibilities include working with AMIA staff to develop the long-term strategy for AMIA’s association management system (AMS), website and IT systems and to deploy and manage the strategy. The Director will manage all contractual relationships with outside vendors that support aspects of the association’s activities, ranging from internal IT support to software development that addresses the needs of our website. The Director will supervise the AMIA webmaster. The management and establishment of budgets, benchmarks, work plans and schedules to assure continued improvement and excellence surrounding AMIA’s IT systems is essential.

General Responsibilities:

• Develops and manages the long-term strategy for the AMS, website and IT systems.
• Manages technical development, user interface design, and all other activities that relate to the AMS, website, mobile application integration, and single sign-on to other third party sites.
• Critical responsibility includes resolving user challenges of AMS, website and other IT systems by understanding key drivers and determining system interface improvements.
• Ensures that the AMS assists staff in providing consistent, effective and efficient service to AMIA members and ensure that the system supports data collection and reporting needs for effective business operations.
• Works with staff to maintain the integrity of the membership database and to add capabilities in response to both members’ needs and strategic directives aimed at attracting new members and increasing associated revenues.
• Works with staff on the delivery and implementation of distance learning and online continuing education programs via a third party sites.
• Manages the relationship with out-sourced information technology resources and vendors for equipment, networking, desktop support, email and listserv capabilities, software development, and the AMS.
• Identifies, analyzes and evaluates the short and long term impact of solutions to existing and new challenges.
• Supervises the Webmaster, who is responsible for the website and HTML newsletters.
• Provides support to staff including assisting with user training.

Skills:

• Understanding of the principles behind e-business software application design and development and back office software application design and development.
• Strong knowledge of new and emerging media, associated technology and applications required.
• At least three years experience in program planning including effectively developing and managing objectives and measures, program activities, and budgets.
• Experience and understanding of SQL, SQL scripting and SQL-based database architecture and design.
• Experience utilizing database management reporting, query and update utilities including Microsoft Report Writer.
• Experience in integrating third party web sites from a primary website via Single Sign-On (SSO).
• Ability to work in tandem with executive level management to explore and plan for strategic business process change initiatives that can be championed through IT.
• Overall understanding of the use of websites for professional development, the building of online communities, personalization and e-publishing within associations.
• Ability to support AMIA’s social media strategies.
• Understanding of HTML, CSS, form and website design, e-commerce, and web 2.0 technologies.
• Experience architecting, deploying and supporting a basic intranet.
• Experience in a supervisory position with experience in training and coaching of direct reports.
• Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget.

Qualifications:

• Education – College degree required; masters training in an engineering discipline preferred.

• Knowledge – Demonstrated technical aptitude and ability to design, implement, and/or manage:
  1. database systems and applications, including customization and report writing
  2. local area networks
  3. internet related applications: email, web, list servers
  4. desktop operating systems and applications for PC and Mac
  5. selection and maintenance of software
  6. repair and installation of computer hardware
  7. development of policies and procedures related to technology and security
  8. technical knowledge of, and experience with, Avectra Netforum iweb/eweb is ideal.
• Work Experience – 5+ years related experience

AMIA is the center of action for more than 4,000 healthcare professionals, informatics researchers and thought leaders in biomedicine, health care and science. AMIA is an unbiased, authoritative source within the informatics community and the healthcare industry. AMIA and its members are transforming health care through trusted science, education and practice in biomedical and health informatics.

AMIA is pleased to offer benefits that include fully paid medical, dental, short-term/long-term disability, and life insurance. We also offer employees a retirement program, funds for professional development and education and an attractive paid leave plan.

Applicants should e-mail a cover letter indicating experience that matches these qualifications, a resume, and salary expectations to Kristin Schelin, AMIA’s Director of Operations and Programs, at kristin @ amia.org. Only qualified candidates will be contacted.

Member Services Representative

The Member Service Representative supports all the day-to-day activities of the member services department. This position is often the first person a member or customer engages with at the association. Attention to detail, flexibility, and the ability to work effectively with a small team are essential. The ideal candidate is high energy, professional, articulate, positive, responsible, dependable and self-motivated.

Responsibilities:

• Respond to member phone, email, fax, and mail inquiries regarding association programs, products, and services.
• Process sales transactions, which include but are not limited to membership applications, conference registrations and other product orders.
• Proactive outreach to members (expired memberships, upcoming events, updates to contact information, etc.).
• Administer membership from invoicing, to processing of payments, to database entry.
• Administer database per established data standards.
• Generate monthly reports on membership activity.
• Interact with employees, departments and customers.
• Serve as a key resource to our members/customers on AMIA’s products and services.
• Maintain and create AMIA’s standard operating procedures (SOP).
• Perform administrative tasks including processing inbound/outbound mail, ordering supplies and maintaining AMIA’s phone system.

Requirements:

• Strong working knowledge and experience in database administration/management (Experience with Avectra’s netForum a plus). Knowledge and skills should include data entry, query building, payment processing, and adherence to data standards.
• Strong working knowledge of Microsoft Office (Word, Excel, Access, and PowerPoint).
• Strong attention to detail, organization, and time management.
• Ability to work within a team environment.
• Experience in managing multiple tasks.
• Must have strong communication skills, both oral and written.
• Demonstrated experience in an association member service department or other related industry and have three or more years of progressive work experience.
• Bachelor’s degree required.

AMIA is pleased to offer benefits which include 3 weeks of paid vacation, medical, dental short-term/long-term disability and life insurance. We also offer employees a retirement program, and funds to be used for professional development or educational assistance.

Applicants should e-mail a cover letter indicating interest, resume and salary requirements to Rob Rader, AMIA’s Director of Member Services at rob at amia.org. Only qualified candidates will be contacted for interviews.